Legal

Terms of Service

Last updated 16 September 2026

These terms apply when you use the Alexander Hone Lawyers website or purchase our Australian trademark application preparation and filing service. The service is supplied by Alexander Hone Lawyers (“Alexander Hone Lawyers”, “we”, “us”).

1. Our service

You provide information about your proposed trademark, its owner, and the goods and services it will cover. Our legal team manually reviews that information, may contact you for clarification, prepares the application and, when ready, submits it to IP Australia.

Unless we agree otherwise in writing, the service does not include a comprehensive trademark clearance search, business or domain-name searches, responses to adverse examination reports, hearings, oppositions, litigation, enforcement, renewals, overseas applications or other work arising after the initial application is submitted. If additional work is recommended, we will explain its scope and cost before proceeding.

2. What your fee includes

The total shown at checkout includes:

• use of the online application and approved goods and services selector;
• manual review of the information supplied by our legal team;
• preparation and submission of a standard Australian trademark application;
• the standard IP Australia application filing fee for the number of classes shown at checkout, unless the checkout expressly states otherwise; and
• GST where applicable.

The fee is calculated by the number of trademark classes selected. Additional government charges or professional fees caused by a customer-requested change, incomplete or inaccurate information, an examination issue, opposition or another matter outside the standard filing service are not included.

3. Review and submission timeframes

We aim to complete our initial review within 2 business days. If your information is complete and no clarification is required, we aim to submit your application to IP Australia within 5 business days after payment and receipt of complete information.

These are service targets, not guaranteed deadlines. The timeframe may be extended if we need instructions or corrections from you, experience an outage, or encounter circumstances outside our reasonable control. IP Australia controls its own examination and registration timeframes.

4. Your responsibilities

You must provide complete and accurate information, identify the correct legal owner, select goods and services that genuinely describe your intended commercial activities, and respond promptly to our questions. You authorise us and our legal team to use the supplied information to prepare and submit the application.

You must review any draft or clarification request carefully. We are not responsible for loss caused by information that is incomplete, misleading or supplied by someone without authority.

5. No guarantee of registration

Payment and submission do not guarantee that a trademark will be accepted or registered. IP Australia independently examines every application. Registration can be affected by earlier rights, distinctiveness, ownership, the selected goods and services, objections, opposition or other legal requirements.

Unless a separate written search or advice service is purchased, our standard service does not promise that the mark is available, risk-free or enforceable.

6. Refund and cancellation policy

All fees are final and non-refundable for change of mind, including if you decide not to proceed after payment. We begin allocating resources and undertaking professional work shortly after payment. You are not entitled to a refund merely because IP Australia objects to or refuses the application, another party opposes it, or you supplied incorrect or incomplete information.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Where the law requires a remedy, we will provide the remedy required by law.

7. Communication and authority

We may communicate with the contact email you provide and rely on instructions received from that address. You must notify us promptly if your contact details change. Email delivery is not guaranteed, so you should monitor messages and respond to requests without delay.

8. Intellectual property and website use

You retain rights in the material you provide. You grant us permission to copy, store and disclose it as reasonably necessary to provide the service, including disclosure to our lawyers, service providers and IP Australia. You must not misuse the website, attempt unauthorised access, interfere with its operation or submit unlawful material.

9. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, loss caused by IP Australia or another third party, or loss arising from information or instructions supplied by you. Any liability that cannot be excluded is limited only to the extent permitted by applicable law.

10. Privacy

Our handling of personal information is described in our Privacy Policy.

11. Changes and applicable law

The terms accepted at checkout apply to that order. We may update these terms for future orders. These terms are governed by the applicable laws of Australia.

12. Contact

Questions about these terms or the service can be sent to support@onlinetrademarkregistration.com.au.